Frequently Asked Questions

How do I contact you regarding my order?

Email: customerservice@bestchoiceproducts.com.

In the subject line, include the order number or the Fedex tracking number, along with the item SKU number on the shipping label. In the message, state the issue you want resolved, i.e. "about my account" or "item return".

When will my order ship?

All orders normally ship out within 2-4 business days of being placed. 

Once the order has shipped you should receive a confirmation email with the tracking number, which can be checked at Fedex.com.  The tracking number will show the estimated delivery date.

What if I don’t receive my order?

If your order is not received by the estimated delivery date, or within 1-5 business days, please contact Customer Service at: customerservice@bestchoiceproducts.com. 

A representative will file a claim with the shipper. The process can take from 1-3 business days to resolve.

What if my order is received damaged?

Please inspect the item thoroughly before taking at least (2) pictures of the damage and emailing them to: customerservice@bestchoiceproducts.com  

In the subject line, include the order number or the Fedex tracking number, along with the item SKU number on the shipping label. In the message, state the issue you want resolved, i.e. "replace the damaged/defective item".

I returned the item, where's my refund?

If you haven't received a refund after getting a return authorization number (or RA#), it's likely our system is still processing the request. Afterwards, it normally takes 2-3 business days for the credit to post to your account (dependent on your bank).

PayPal or gift card purchases may take several days more.

Always confirm the shipment's return using the return shipper's tracking number.

If you still haven't received your refund, please contact Customer Service.

Why didn't I receive a product manual with my order?

For all items that require assembly, visit http://bestchoiceproducts.com/pages/instruction-manuals or contact us to receive a manual via email.

I thought I made my purchase at Walmart/Sears?

As part of our partnerships with Walmart, Sears, and other retailers, our products are only available on their online marketplaces and not at their physical locations. Items can only be returned to us, the vendor.

Why can't I return my order to Walmart/Sears?

As a third party vendor, Best Choice Products fulfills orders and maintains return and warranty policies independently of our retail partners. These items are not sold at our partners' physical locations and will not be accepted for returns. Products must be returned through BCP.

What if I purchase my order through eBay and found it for less on another website?

Our retail partners, eBay, Walmart, Sears, and others, set and regulate their own price points. We do not subsidize, discount, or refund any item we sell through our retail partners.

Customers should contact the competing vendor if they wish to request a refund for the price difference.

What if I want to return the item, what is the warranty for this item?

All authorized sales have a 60-day return/warranty period.

BCP, however, will not honor warranties for products purchased from an unauthorized seller. Please verify with us when purchasing our items from other digital marketplaces; if there was in fact an unauthorized seller, please contact them for your true order information.

What if I need replacement parts for my item?

We do not sell spare parts for our products. If a part needs to be replaced, we only have a limited supply for orders made within the 60-day purchase warranty.

What if I purchased/received the item as a gift?

At Best Choice Products we are aware that some customers send or receive our items as gifts. Per our warranty policy, please inspect and notify us about your received order within 7 days of its delivery.

What if I need help with the assembly of my item?

We have video instructions for some of the items that require assembly. You can email your questions to customerservice@bestchoiceproduct.com or check out the page
http://bestchoiceproducts.com/pages/product-videos.

s