Return PolicyBest Choice Products
All items can be returned for any reason within 60 days of the receipt and will receive a full refund as long as the item is returned in its original product packaging and all accessories from its original shipment are included. All returned items will receive a full refund back to the original payment method. All returned items will not be charged a re-stocking fee.
All returned items require an RA (Return Authorization) number, which can only be provided by a Best Choice Products Customer Service Representative when the return request is submitted. Items received without an RA may not be accepted or may increase your return processing time. Once an item has been received by Best Choice Products, refunds or replacements will be processed within 5 business days.
All returns must be shipped back to the Best Choice Products Return Center at the customer’s expense. If the reason for return is a result of an error by Best Choice Products then Best Choice Products will provide a pre-paid shipping label via email. Boxes for return shipping will not be provided by Best Choice Products, and is the customer’s responsibility to either use the original shipping boxes or purchase new boxes.
Pictures may be required for some returns to ensure an item is not damaged prior to its return. Items returned are not considered undamaged until they are received by Best Choice Products and verified as such. All damages to items are the customer’s responsibility until the item has been received by and acknowledge by Best Choice Products as undamaged.
Replacement or Refund of Defective or Damaged Item
All defective and damaged items require a RA (Return Authorization), which can only be provided by a Best Choice Products Customer Service Representative. Items received without an RA may not be accepted or may increase your return processing time. Defective or damaged products can only be exchanged for the same product, or the purchase price will be refunded back to your original payment method. Defective products may only be returned within 60 days of receipt.
All returns outside of 60 days are outside of warranty coverage. If an item is received damaged, customer service must be contacted within 7 days of delivery. All items that become defective with their 60 day warranty period are eligible for either full item replacement, replacement of defective parts, or partial refund at the discretion of Best Choice Products.
All defective items must be sent back to Best Choice Products unless otherwise stated from Best Choice Products. Once your return is processed and is verified to meet the criteria above regarding damages and/or defective, your refund or replacement will be processed. How quickly replacement items ship out depends on product availability. Unauthorized returns may not be accepted.
Additional Return Policy Information
Address changes or corrections will not be accommodated after order processing. All items will be shipped to address provided at the time of purchase OR when the Return Authorization (RA) is being created. When an RA has been processed, Best Choice Products will not make any address changes.
Customer Service Hours
Best Choice Product’s Customer Service department is open Monday-Friday 6:00am-6:00pm PST, Saturday-Sunday 7:00am-12:00pm PST